Quick self-help

No QR code email: check your spam folder first; or use "Track order" on the homepage with your order number and email to view your QR code again.

QR code won't scan: make sure your phone supports eSIM and is on Wi-Fi; you can also add it manually with the activation (LPA) string in Settings.

No data on arrival: make sure "Data Roaming" is enabled for the eSIM and it is selected as the default cellular-data line.

Check remaining data or validity: email us with your order number and we will look it up for you.

Contact support

Simply reply to your order confirmation email, or write to [email protected] — always include your order number (e.g. EMVCNI9K9JDQFA3) so we can locate your order quickly.

Refund requests and defective-eSIM reissues are reviewed within 3 business days.

Operated by Barney Ventures LLC, registered in Wyoming, USA.

Before you buy checklist

Your phone supports eSIM and is carrier-unlocked.

Your destination is covered by the plan (check the country list for regional plans).

Estimate your data needs: typical travel use is about 1–2GB per day (maps, social, messaging).